Privacy Policy

Autumn Lake Healthcare

Effective Date: December 1, 2025

1. Introduction

Welcome to Autumn Lake Healthcare. We are committed to protecting your privacy and ensuring the security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at autumnlakehealthcare.com, utilize our healthcare services, or interact with any of our care centers.

By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including but not limited to: name, mailing address, email address, telephone number, date of birth, Social Security number (for billing and insurance purposes), emergency contact information, insurance information, and payment details.

2.2 Protected Health Information (PHI)

As a healthcare provider, we collect, use, and maintain Protected Health Information as defined under the Health Insurance Portability and Accountability Act (HIPAA). This includes medical history, treatment records, diagnoses, medications, test results, care plans, clinical notes, and other health-related information necessary to provide you with quality care.

2.3 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including your IP address, browser type, operating system, referring URLs, pages viewed, access times, and other usage data. We collect this information using cookies, web beacons, and similar tracking technologies.

3. How We Use Your Information

We use the information we collect for various purposes, including: providing, maintaining, and improving our healthcare services; processing admissions, discharges, and transfers; billing and collecting payment for services rendered; communicating with you about appointments, care plans, and follow-up treatment; coordinating care with other healthcare providers; complying with legal and regulatory requirements; conducting quality assurance and improvement activities; responding to your inquiries and providing customer support; sending administrative information, updates, and promotional materials (with your consent); and analyzing website usage to improve user experience.

4. Disclosure of Your Information

We may share your information in the following circumstances: with healthcare providers involved in your care; with insurance companies and third-party payers for billing purposes; with business associates who perform services on our behalf and are bound by HIPAA requirements; with family members or personal representatives as permitted by law; as required by law, such as in response to subpoenas, court orders, or government investigations; to protect the rights, safety, and property of Autumn Lake Healthcare, our patients, or others; and in connection with a merger, acquisition, or sale of assets, where your information may be transferred to the acquiring entity.

5. HIPAA Compliance

Autumn Lake Healthcare is committed to complying with the Health Insurance Portability and Accountability Act (HIPAA) and its implementing regulations. We maintain appropriate administrative, technical, and physical safeguards to protect the privacy and security of your Protected Health Information. For detailed information about how we use and disclose your health information, please refer to our Notice of Privacy Practices, which is available at each of our care centers and upon request.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user preferences. Cookies are small data files stored on your device that help us remember your preferences and improve our services. You can control cookie preferences through your browser settings. However, disabling cookies may limit certain features of our website. We may also use analytics services such as Google Analytics to collect and analyze website usage data.

7. Data Security

We implement reasonable administrative, technical, and physical security measures designed to protect your personal and health information from unauthorized access, use, alteration, or disclosure. These measures include encryption of data in transit, secure access controls, regular security assessments, and staff training on privacy and security practices. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

You have certain rights regarding your personal and health information, including: the right to access and obtain a copy of your medical records; the right to request corrections to inaccurate information; the right to request restrictions on certain uses and disclosures; the right to receive an accounting of disclosures of your health information; the right to request confidential communications; and the right to file a complaint if you believe your privacy rights have been violated. To exercise these rights, please contact our Privacy Officer using the information provided below.

9. Third-Party Links

Our website may contain links to third-party websites, services, or resources that are not operated or controlled by Autumn Lake Healthcare. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children’s Privacy

Our website is not intended for children under 13 years of age, and we do not knowingly collect personal information from children online. If you are a parent or guardian and believe that your child has provided us with personal information through our website, please contact us immediately so we can take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on our website with a revised “Effective Date.” We encourage you to review this Privacy Policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Autumn Lake Healthcare

Privacy Officer

Website: autumnlakehealthcare.com

Email: privacy@autumnlakehealthcare.com

Thank you for trusting Autumn Lake Healthcare with your care.